Best IVR Marketing Agency in India

Multi-level IVR:  Creating an IVR menu with a 0-9 prompt might be difficult at times. In this situation, you may simplify the procedure by including many levels of IVR into your call flow.

Businesses can use it in the following ways:

From providing business offerings to collecting payment processes, IVR can help customers make the most of their interaction with your company.
 

Communicate Effectively With The Best IVR Agency

IVR creates a menu system that captures caller replies using speech controls or touchpads. These replies are used by the IVR system to direct those calls to the right department within the company.
 

When the caller initially phones in and is welcomed by a pre-recorded message. Before diving into multiple menu sections, IVR marketing system may inquire about your language preference Click the respective number to choose the specific language. For instance, press 1 for IVR service, 2 for sales, 3 for customer support, and so on. Based on the response it receives, it directs the calls to the appropriate center. We set up such a customized system to make sure that the calls go exactly where it needs to be based on the response. So, you'll always stay ahead in the game and will generate more sales and revenue with quick response
 

How IVR Marketing Helps Your Business:

IVR works for both inbound and outbound leads and for all types of businesses. It not only offers routing benefits but also comes with a lot of other benefits, like:
 

Enhance incoming call routing:

Customers greatly benefit from improved incoming call routing. Customers appreciate the products and services of companies that are up-to-date, trustworthy, and respond immediately to their inquiries. IVR systems automate the inbound call routing process, making it more efficient and allowing customers to access the service they need more quickly. With our support, you'll be on top of your game, impressing your consumers with smooth and quick service.
 

Improve inbound call routing:

Improving inbound call routing has a significant impact on customers. IVR systems automate the inbound call routing process by making it more efficient, so it doesn't need any support from staff and gets customers the service they seek more quickly.
 

Simplify cold calling:

Cold calling is a bit of a hectic process, but with IVR, you can automate reaching out to outbound leads. IVR is cheaper as compared to outsourcing campaigns or in-house staff. It also allows you to analyze the responsive rate of your calls, as it has data tied to it, and then you can modify some details if needed after the end of a marketing campaign.
 

Notify clients:

In this busy world, consumers don't want to spend a lot of time getting responses. They want service and product questions answered as quickly as possible and with as little interaction as possible. So IVR helps to develop a response with a quick approach to reduce the verification calls and ease the process of informing the customers without wasting their time.
 

Conduct surveys:

IVR is beneficial for conducting market research. These can be done by conducting phone calls and surveys, especially those associated with prizes, coupons, and discounts. These are excellent ways to get information about the target audience. It helps to do market research that is based on purchased lists, regions, etc. As this is an automated process, it can be done frequently without hiring anyone.
 

Collect feedback:

IVR helps collect feedback from customers. This can be done through surveys or phone calls, as valuable feedback helps to improve the services and strategies.
 

Leverage The Power Of IVR Marketing With Markonik:
 

Automated customer order checking:

If the customer wants to check their order status, they can simply dial the company number, enter their user ID, and receive their respective information without any human interaction. We have mastered the art of developing user-friendly IVR systems that not only save time but also improve customer satisfaction.
 

All language interactions:

IVR makes it easy to communicate with customers using all types of languages without actually hiring individuals for different languages. Our expertise assures that your IVR system speaks the global language for client fulfillment, making your company accessible and welcoming to all.
 

Order verification:

Orders, especially those based on cash on delivery, need to be verified by the customers before they go for delivery, as it will save a lot of time and money. IVR makes it possible to ensure order verification by customers. We know how to set it up so that your business functions easily and efficiently, lowering expenses while maintaining consumers' fulfillment.
 

Easy processing of updates:

This method is used when customers pay for the services they choose, from booking a movie ticket to ordering food for home delivery. It helps to do that more efficiently; IVR works well even when it comes to the payment process. Our team of experts make sure that the payment procedure is simple, allowing your consumers to enjoy the services they pick without difficulty.